Shipping policy
SHIPPING POLICY
PRE-ORDERS
Please note that PHE trousers are currently available on a pre-order basis. This means your order is placed before the item is ready for dispatch.
Our first pre-order batch is estimated to be dispatched within 3–4 weeks of ordering. Orders placed after the first production allocation has been filled may have an estimated dispatch time of 5–6 weeks.
These timeframes are estimates rather than guaranteed delivery dates. If there is a significant unexpected delay with your order, we will contact you using the email address provided at checkout.
By purchasing a pre-order item, you acknowledge the estimated dispatch timeframe shown before purchase.
UK SHIPPING
We currently ship within the United Kingdom.
Shipping costs will be displayed at checkout before you complete your purchase.
Once your order has been dispatched, you will receive a dispatch confirmation by email. Tracking information will also be provided where applicable.
Please allow the estimated carrier delivery time after dispatch.
DELIVERY ADDRESS
Please make sure your delivery address is complete and correct before placing your order.
If you notice an error after ordering, please contact us as soon as possible at sophieleah14@icloud.com. We will try to update the address where possible, but we cannot guarantee changes once an order has been dispatched.
DELAYS
Occasionally, circumstances outside our reasonable control may cause production or delivery delays.
If a significant delay affects your pre-order, we will contact you with an update.
Nothing in this policy affects your statutory consumer rights.
LOST OR DAMAGED PARCELS
If you believe your parcel has been lost or it arrives damaged, please contact us at sophieleah14@icloud.com with your order number and relevant details so we can investigate.
QUESTIONS
For questions about your order or delivery, please contact: