Refund policy
RETURNS & REFUNDS
We hope you love your PHE order. However, if something isn't quite right, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
RETURNS
To be eligible for a return under our 30-day returns policy, your item must be returned in the same condition in which you received it — unworn, unused and with its original tags attached. You'll also need your receipt or proof of purchase.
Trying an item on to check the fit does not prevent you from returning it, provided it has not been worn beyond what is reasonably necessary to inspect it.
To request a return, please contact us at sophieleah14@icloud.com.
Once your return has been approved, we'll provide instructions on how and where to send your parcel.
Please do not send a return without contacting us first.
Unless the item is faulty, damaged, incorrect, or we have stated otherwise, customers are responsible for the cost of returning an unwanted item.
This returns policy does not affect your statutory rights.
PRE-ORDERS
PHE products may be available to purchase on a pre-order basis.
Pre-order items are made or ordered ahead of dispatch and therefore have a longer estimated dispatch timeframe. The estimated timeframe will be displayed on the relevant product page or communicated to you before purchase.
Purchasing an item on pre-order does not affect your statutory cancellation or return rights.
If there is a significant unexpected delay to your pre-order, we will contact you with an update.
DAMAGES, FAULTS & INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is faulty or damaged, or you have received the wrong item, please contact us as soon as possible at sophieleah14@icloud.com with your order details so we can investigate and put things right.
Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.
SALE ITEMS
Our standard 30-day returns policy may exclude items clearly marked as final sale where this is stated before purchase.
However, nothing in this policy limits any statutory cancellation, refund or other consumer rights that apply to your purchase.
Gift cards cannot normally be returned for a refund, except where required by law.
EXCHANGES
We currently do not offer direct exchanges.
If you'd like a different colour or size, you can return your original item in accordance with this policy and place a new order for the item you would prefer.
Availability of the replacement item cannot be guaranteed.
UK ONLINE PURCHASES — CANCELLATION RIGHTS
For qualifying online purchases, you may have a statutory right to cancel your order without giving a reason.
Generally, you have 14 days after receiving your goods to tell us that you wish to cancel, followed by a further 14 days to return the goods.
These statutory rights exist alongside our 30-day returns policy and are not affected by it.
EU CUSTOMERS
If your order is being shipped to the European Union, applicable consumer cancellation rights may also provide you with a 14-day cooling-off period.
Nothing in this policy is intended to restrict any mandatory consumer rights that apply in the country to which your order is supplied.
REFUNDS
Once we receive and inspect your return, we'll let you know whether your return has been accepted.
If approved, your refund will be issued to your original payment method.
Please allow time for your bank or card provider to process the refund after it has been issued.
Where required by applicable consumer law, eligible standard outbound delivery charges will also be refunded.
If you haven't received an approved refund after 15 business days, please contact us at sophieleah14@icloud.com.
CONTACT
For any questions regarding returns or refunds, please contact: